At Local Line we’ve always aimed to create the best possible platform at the lowest possible price. We’re making two small changes to pricing and billing, as well as introducing three new add-on features.
1. Adding Store Credit to the Core Plan
Starting today, our Core plan now includes Store Credit, which was previously a $9/month paid add on. This means that our monthly Core pricing is increasing from $99/month to $109/month. When paid annually you receive a 20% discount, so the effective annual rates are changing from $79/month to $87/month.
Store credit lets your customers hold an account balance that they can spend on your products. Farms use store credit for buy-down CSA’s, refunds, shortages, and promotions.
We made this decision simply because a majority of farms were already adding Store credit to their plans, so it no longer made sense to have it as its own stand alone add-on. Because Store Credit is now included, Core pricing will increase accordingly. For the majority of our Core customers who already pay for Store Credit, their total monthly costs will remain the same.
This new pricing will take effect for new customers effective today. Current Core customers will remain on their current pricing for one year, after which time they will move to the new pricing.
2. Twelve-Month Term on Monthly Plans
For existing customers, we’re switching all monthly plans to twelve-month commitments instead of month-to-month as of January 1, 2027. This means you can still pay monthly, but will be committed to monthly payments for twelve-months. Annual plans already cover a twelve-month period by definition, so there is no change to those plans.
We know this might be an unpopular change for our monthly customers, but there is good reasoning behind it. As we look ahead to 2027, we’ll be continuing to invest heavily in our platform and customer support. Our goal was to make these investments without increasing our prices, and this change allows us to do that because:
- Our team invests significant time in every new customer, often spending 10+ hours helping configure their account, migrate data, train their team, and get successfully launched. A 12-month relationship gives us the confidence to continue making that level of hands-on onboarding available without introducing any onboarding fees.
- About half of our customers pay monthly, but nearly 90% of those customers have already been with Local Line for more than a year, indicating that Local Line already works well for their business. As a result, the practical impact of this change is concentrated to ~10% of our newer monthly customers, whereas a pricing increase would affect 100% of our customers.
Today, Local Line is the most affordable platform when compared with our primary competitors. We are the only company that doesn’t charge any onboarding fees. We don’t charge any added transaction fees, and we haven’t increased our pricing in three years. We’re known for exceptional customer support, and in the first eight months of 2026 we’ve launched over fifty new features, all of which are included in our existing plans at no additional cost.
One important note is that there will be no change to the Pause program. Paused months will still count toward your 12-month subscription term, so pausing does not extend your commitment.
What these changes mean for you
- Core customers: Store Credit is now included; existing customers keep their current pricing for one year.
- Premium & Ultimate customers: No subscription price changes.
- Customers on Annual payment terms: No change to your commitment structure.
- Customers on Monthly payment terms: Starting January 1, 2027, monthly billing will require a 12-month commitment.
- Seasonal customers: Pause remains available for up to six months per year.
Upcoming Features
We’re excited to be launching three big new features this fall that are worth including in this announcement.
- Live Pick & Pack Lists - a feature that allows you to customize the exact layout of your pick and pack list, and save the views inside Local Line. These lists update dynamically in Local Line, which gives you another option outside of our exports. This feature will be included on all accounts at no additional cost.
- Communications - think of this as a Mailchimp replacement. We’ve built features that allow you to create custom lists and improve your ability to create newsletter quality emails. It also includes open and click tracking. This feature is free as long as you’re sending less than 4,000 emails per month. If you send between 4,000 and 40,000 emails, you’ll pay a flat $29/month.
- Assistant - a built in AI partner for your Local Line account. Assistant can analyze your sales, create new sales strategies, and automate all of the busy work involved in keeping your Local Line account up to date. Assistant starts at $9/month, with $29/month and $99/month options for customers who need higher usage limits.
Planning for the Future
Most of our customers plan their year in advance. Seed orders, share prices, processing dates, etc. Now your Local Line subscription can be part of this process. Between now and January 1st, our team is here to answer your questions, discuss billing options, and share more about the features we’ll be building in 2027.
We’re looking forward to another successful year for our customers!
